General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions (GTC) apply to all contracts for remote reception, guest communication and revenue support services between RevenueRise (Mona-Marleen Krüger), hereinafter “RevenueRise”, and its clients (hereinafter “Customer”). They are aimed exclusively at businesses (B2B). Any differing terms of the Customer apply only insofar as RevenueRise expressly agrees to them in writing.

2. Services

RevenueRise provides an outsourced, digitally supported reception for the hotel industry — in particular remote reception, reservation and guest communication (phone, email, chat), OTA inbox management, telephone service, upselling, revenue support, review management as well as reporting. The specific scope of services follows from the respective offer or individual contract. RevenueRise owes diligent performance, but not a particular economic outcome.

3. Conclusion of Contract

Offers made by RevenueRise are non-binding. A contract is concluded through a written order confirmation or by the commencement of the service delivery.

4. Customer Cooperation

The Customer shall provide RevenueRise in good time with all information, access (e.g. to the PMS, channel manager and communication channels) and approvals required to deliver the services. Delays caused by a lack of cooperation are not at RevenueRise’s expense.

5. Remuneration and Payment

The remuneration is based on the agreed package or offer. Unless stated otherwise, prices are in euros (EUR) or Swiss francs (CHF) as per the offer, plus any applicable statutory VAT. Unless agreed otherwise, invoices are payable within 14 days without deduction.

6. Term and Termination

Unless agreed otherwise in the individual contract, the minimum term is 12 months; thereafter the renewal and notice periods agreed in the individual contract apply. The right to extraordinary termination for good cause remains reserved for both parties.

7. Data Protection and Confidentiality

RevenueRise processes personal data in the course of delivering the services on behalf of the Customer. Where required, the parties conclude a data processing agreement (DPA). Both parties treat the other party’s confidential information as confidential. Further information can be found in our Privacy Policy.

8. Liability

RevenueRise is liable for damages only in cases of intent and gross negligence. In cases of slight negligence, liability is — as far as legally permissible — excluded or limited to the typical, foreseeable damage. To the extent legally permissible, no liability is accepted for lost profit or consequential damages.

9. Final Provisions

Swiss law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is, as far as legally permissible, the registered seat of RevenueRise in Steinhausen, Canton of Zug. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.