How a Remote Reception works — step by step
From the first introduction to ongoing optimisation: how an outsourced reception is set up in your property — and why it takes just a few days.
Read article →Know HowFrom practiceKnowledge around
Knowledge around
the reception.
Processes, levers and background on the remote reception — explained in plain language, straight from our daily work with hotels.
This is where we write down what we learn in our daily work with hotels: how a remote reception is connected technically, why scattered OTA inboxes cost bookings, and why availability in the off-hours is the most direct revenue lever. No theory — workflows, numbers and pitfalls from real properties, short enough for a coffee break and concrete enough to act on. New articles are added regularly.
OTA inbox under control: Booking, Expedia & co. in one place
Every platform has its own inbox — and that is exactly where enquiries slip through the cracks. Here is how to bundle all your OTA messages and never lose another booking.
Read article →Why 24/7 availability is the biggest revenue lever
A large share of enquiries comes in the evening, at night and on weekends. Whoever answers then wins the booking — whoever doesn't loses it to the next property.
Read article →Rather get started right away?
Get in touch without obligation — we will show you what this looks like in your property.