Our package
from
690 EUR/CHF
per month
- Outsourced reception & reservations
- Sales & active quote handling
- Revenue management & strategy
- Reporting & ongoing optimisation
No setup fee, no revenue share.
Get in touchSee all pricesFind hiddenrevenue.Not just new bookings.
Your reception is staffed around the clock — by a team that sells rather than just processes.
Outsourced reception, reservations, sales & revenue management — for hotels that want to get more out of every guest.
from 690 EUR/CHF per month · no setup fee · no revenue share
What sets us apart from a call answering service
Outsourced reception & reservations
Professional care for your guests — by phone, email and chat, around the clock.
Sales & revenue in focus
We sell actively and grow your revenue — not just your occupancy.
Over 20 years in hospitality
Experience that counts: know-how from operations and revenue management.
Strategy, not chance
Data-based decisions and clear processes for lasting results.
Personal. Flexible. Fair.
A partner at eye level — tailored to your property.
What RevenueRise Front takes over
RevenueRise Front takes over phone, email, chat and reservations for your property. Not a call centre passing messages along, but a reception that treats every enquiry as a booking opportunity.
Others take bookings. We get more out of every enquiry.
How we set your hotel on course
We combine excellent guest contact with revenue and sales expertise to turn enquiries into valuable bookings. Four steps from the first conversation to day-to-day operation.
Understand
We look at your property: how many enquiries come in, through which channels, at what times — and what currently goes unanswered.
Intro call, around 45 minutes
Strategy
We define what we take over and what stays with you. Your rules on rates, cancellations and special cases are put in writing.
Before the contract starts
Implement
Access to PMS, channel manager and inboxes is set up and the team is briefed on your property. From then on the first enquiries run through us.
No setup fee
Grow
In day-to-day operation we see which enquiries turn into bookings. That produces concrete adjustments to rates, replies and extras.
Ongoing
Your gain. Our mission.
We look after your guests and your revenue figures — so you can concentrate on what matters: your property and the people in it.
- More direct bookings
- Better occupancy and higher rates
- Relief for your team
- Professional guest communication
- Transparent processes and reporting
Trust that actually counts
Properties we look after
- Hotel Bavaria OberstaufenPrivately owned hotel
- BW LivingServiced apartments
- bis zu 70 %lower front-desk staffing costs
- +15 %more direct bookings
- 8,8guest satisfaction across managed properties
24/7reachable, 365 days a yearfrom 690 EUR/CHFper month, with no setup fee
Figures from managed properties, as of July 2026.
Does any of this sound familiar?
Six situations that occur in almost every property with reduced front-desk cover.
The phone rings while a guest is standing in front of you
One of the two will have to wait. Usually it's the caller — who then books somewhere else.
The front desk simply can't be staffed
Good front-desk staff are hard to find and harder to keep. Every resignation tears a hole in the roster.
In the off-season, fixed costs keep running
The staffing stays, the occupancy doesn't. Keeping peak-season cover on the payroll costs you all year.
Enquiries arrive in the evening — answers go out on Monday
A large share of enquiries reaches you outside office hours. If you don't answer then, the booking goes to the property that does.
Switching off isn't an option — the work phone is always with you
Holidays, weekends, dinner: as long as nobody else picks up, you're on duty.
OTA admin eats the time your guests are missing
Booking, Expedia, Airbnb, direct enquiries — every platform with its own inbox, deadlines and rules.
What we take over
Three levels that build on each other. You decide where your property starts.
Level 1
Guest communication
For properties where enquiries are mainly the thing piling up.
- Email and chat around the clock, in your name and your tone of voice
- Full 24/7 phone and message support available as an add-on (590 EUR/CHF per month)
- Supporting late check-ins and backing up self check-in
- Review management — responses to reviews, in your voice
Level 2
Reservations
For properties that also want to hand over booking administration.
Everything in level 1, plus:
- Reservation management from enquiry through to confirmation
- Group quotes and multi-room enquiries
- No-shows and cancellations handled by your rules
Level 3
Revenue & phone reception
For properties that want to get more out of every enquiry.
Everything in level 2, plus:
- Phone reception — real people on the line, not a recorded message
- Upselling in conversation: higher category, longer stay, extras
- Revenue support — rates, availability and restrictions under control
- Analysis of which enquiries convert into bookings and which don't
Pricing, openly stated
One amount per month. No setup fee, no revenue share, no billing by call minutes.
1 – 10 rooms
690 EUR/CHF
/ month
For small properties & apartments.
- Guest communication (phone, email, chat)
- Reservation management
- Upselling & revenue support
- Review management
- Late check-in & group offers
Phone reception 08:00 – 17:00 available as an add-on: 590 EUR/CHF per month
Full 24/7 phone and message support available as an add-on: 590 EUR/CHF per month
12-month minimum term
Most chosen
11 – 29 rooms
990 EUR/CHF
/ month
For hotels & apartments.
- Guest communication (phone, email, chat)
- Reservation management
- Upselling & revenue support
- Review management
- Late check-in & group offers
Phone reception 08:00 – 17:00 available as an add-on: 590 EUR/CHF per month
Full 24/7 phone and message support available as an add-on: 590 EUR/CHF per month
12-month minimum term
from 35 rooms / apartments
from 35 EUR/CHF
/ room
Scales with your property.
- Phone reception 08:00 – 17:00
- Guest communication (phone, email, chat)
- Reservation management
- Upselling & revenue support
- Review management
- Late check-in & group offers
Full 24/7 phone and message support available as an add-on: 590 EUR/CHF per month
12-month minimum term
Who is behind this
I am one of those people who automatically watches the check-in during a hotel stay, compares room rates and wonders why nobody is picking up the phone. Occupational hazard? Probably. Passion? Definitely.
My life has revolved around hotels for over 20 years. From the front desk through to revenue management, I have seen almost every side of it. That is why I know exactly how much revenue is lost when enquiries go unanswered or nobody sells actively.
RevenueRise Front grew out of precisely that: I did not want to build an external reservation service that merely takes calls. I wanted to create a team that feels as though it were sitting inside your hotel — with heart, judgement and an eye on your revenue.
My goal is simple: less stress for your team, happier guests and more direct bookings. No complicated processes, just common sense and plenty of hospitality experience.
If you would like to find out whether we are a fit for your hotel, let us simply have a virtual coffee. Completely informal.
Mona-Marleen KrügerFounder and owner
Frequently asked questions
The questions that come up in almost every intro call — answered here with the actual figures.
What does an outsourced hotel reception cost?
At RevenueRise Front, remote reception starts at 690 EUR/CHF per month for properties with up to 10 rooms; from 11 rooms it is 990 EUR/CHF, and from 35 rooms it is from 35 EUR/CHF per room. There is no setup fee and no revenue share. Phone reception from 08:00 to 17:00 and full 24/7 phone and message support are available as add-ons at 590 EUR/CHF per month each.
How long does the contract run?
The minimum term is 12 months. There is no setup fee and no share of your revenue — the monthly amount is the entire price.
How are you different from a call answering service?
A call answering service takes messages and passes them on. We work inside your PMS and channel manager, confirm reservations ourselves and actively offer higher categories or extras during the conversation. The difference shows in what happens after the call.
Which languages do you reply in?
German and English throughout. Further languages are agreed in the intro call, based on your guest mix.
How long does onboarding take?
After the intro call of around 45 minutes, your rules are set down in writing, followed by connection to your PMS, channel manager and inboxes. No setup fee is charged for this.
Are you really reachable around the clock?
Yes — 24 hours a day, 7 days a week, including weekends and public holidays. That is the entire point: a large share of enquiries reaches properties in the evening, at night and at weekends, precisely when a conventionally staffed reception does not answer.
Do I keep control over rates and exceptions?
Yes. Before the contract starts, it is put in writing which rates, discounts, cancellation and special rules apply. Anything outside that framework comes back to you.
Is it worth it compared with our own night shift?
Your own night cover ties up at least one full-time position in shift work, including cover for absences, holidays and sickness. Remote reception starts at 690 EUR/CHF per month and has neither a roster nor absences. Which calculation works for your property depends on the number of night arrivals and night calls — we look at that together in the intro call.
Let's talk about your property
Four short steps, mostly click-based. At the end we only need your name and email.
Step 1 of 4 — Your property
- Your property
- Your needs
- Your slot
- Your details