Level 1
For properties where enquiries are mainly the thing piling up.
- Email and chat around the clock, in your name and your tone of voice
- Full 24/7 guest support before, during and after the stay
- Supporting late check-ins and backing up self check-in
- Review management — responses to reviews, in your voice
Level 2
For properties that also want to hand over channel administration.
Everything in level 1, plus:
- Reservation management from enquiry through to confirmation
- OTA inbox management across all platforms in one place
- Group quotes and multi-room enquiries
- No-shows and cancellations handled by your rules
Level 3
For properties that want to get more out of every enquiry.
Everything in level 2, plus:
- Phone reception — real people on the line, not a recorded message
- Upselling in conversation: higher category, longer stay, extras
- Revenue support — rates, availability and restrictions under control
- Analysis of which enquiries convert into bookings and which don't