Remote reception or your own night shift?
Round-the-clock night cover of your own requires more than one full-time position on paper, because holidays, sickness and rest periods have to be covered. A remote reception starts at 690 EUR/CHF per month and has neither a roster nor absences. Your own shift pays off where physical presence is regularly needed at night — everywhere else, the outsourced option is considerably cheaper.
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What your own night cover actually ties up
Continuous night cover is not a single position. It is a shift model, and shift models need reserve capacity.
- Seven nights a week cannot be covered by one full-time position — a second person is needed for days off.
- Holidays, sickness and training come on top and have to be covered.
- Night premiums increase staffing costs compared with the day shift.
- The position is hard to fill and even harder to keep.
- In the off-season the staffing continues, even when occupancy collapses.
What remote reception does differently
An outsourced reception spreads the same night across a team that looks after several properties at once. That removes the cost block of reserve capacity — it is already priced in. The price stays the same in every season, at RevenueRise Front from 690 EUR/CHF per month, regardless of call volume and occupancy.
When your own shift is still the right choice
There are cases where outsourcing is not the answer — and we say so openly rather than glossing over them.
- When someone regularly has to be physically on site at night: key handover without self check-in, security duty, medical standby.
- When night arrivals are the rule rather than the exception and on-site services are expected with them.
- When the property is large enough that the night shift is occupied with other tasks anyway.
In many properties it ends up being a mix: remote reception takes over phone, enquiries and reservations, while on site only the things that genuinely require presence remain.
Frequently asked questions
How many calls actually come in at night?
This varies greatly from property to property and is the decisive figure in the calculation. That is exactly why it starts with an intro call of around 45 minutes, in which we go through together how many enquiries arrive outside office hours and how many of them currently go unanswered.
Can the two be combined?
Yes, and that is the most common case. Remote reception covers phone and enquiries, while on site only what requires physical presence remains staffed. Which tasks sit where is set down in writing before the contract starts.
Let's talk about your property
Four short steps, mostly click-based. At the end we only need your name and email.
Step 1 of 4 — Your property
- Your property
- Your needs
- Your slot
- Your details