Providers of outsourced hotel reception compared
The market for outsourced hotel reception splits into two camps: providers like UNISONO and hostz stand for operational back-office relief, providers like SUM and com.cierge for project-based consulting and digitalisation. RevenueRise Front combines operational guest contact with active selling — at a fixed price, with no setup fee and no revenue share.
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This overview was written by us and we are one of the providers listed — worth knowing while reading. The descriptions are based on publicly available information from the respective websites, collected in early August 2026. We only state prices where they are publicly disclosed.
Operational relief
| Provider | Focus | Price public? |
|---|---|---|
| UNISONO Hospitality Management | 24/7 hotel back office, remote reception, reservations centre; Switzerland and Germany | no |
| hostz | Three levels building from digitalisation to full service, free intro call | no |
| receptionremote.ch | Remote reception with audience segmentation, plus AI phone and chatbot | no |
| RevenueRise Front | Reception plus active selling: guest contact, reservations, OTA and revenue in one | yes, from 690 EUR/CHF |
Consulting and digitalisation
| Provider | Focus | Price public? |
|---|---|---|
| SUM Hospitality | Four packages from Light to 360°, reservation service from the Plus package upwards | yes, from 400 CHF plus from 5,000 CHF setup |
| com.cierge | Project-based consulting and digitalisation, detailed success stories per client property | no |
| MRP hotels | Hotel consulting with a broad range, focused on asset and operations | no |
| HotelPartner | Revenue management as the core service, combining technology and trading | no |
| b_smart | Its own hotel group with a self check-in concept, not a pure service provider | no |
Collected on 3 August 2026 from the providers' public websites. Scope and prices may have changed since.
The line that actually matters
Almost every provider in the market takes enquiries and processes them. The difference lies in what happens next: whether an enquiry is merely answered politely, or whether a higher category, a longer stay or an extra is actively offered during the conversation. That is exactly what RevenueRise Front is built for — operations and revenue thinking come from the same team.
What to look for when comparing
- Is the price stated publicly on the website, or only after a sales call?
- Is there a setup fee, and how large is it?
- Is there a share of your revenue?
- Does the provider work inside your PMS and channel manager, or merely pass messages along?
- Are there named reference properties you can verify?
Frequently asked questions
Why don't you state competitors' prices?
Because most providers do not disclose their prices publicly. Where they do — at SUM Hospitality — we state them with the date of collection. Anything else would be guesswork, and that does not belong on a comparison page.
Can a comparison written by a provider be neutral at all?
Fully neutral it is not, which is why the disclosure sits in the very first paragraph. What we can promise: every statement comes from a public source and carries its collection date. Anyone who wants to check can look up every line.
Let's talk about your property
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Step 1 of 4 — Your property
- Your property
- Your needs
- Your slot
- Your details